The Association for Conflict Resolution-Greater New York (ACR-GNY) and the City University of New York (CUNY) Dispute Resolution Center at John Jay College Present Roundtable Breakfast: The Organizational Ombuds — Guidance for the Ombuds Curious and Mediators

An organizational ombuds serves as an independent, impartial, informal, and confidential resource for members of an organization to help them surface and resolve concerns, while providing anonymous upward feedback to leadership. Ombuds use a variety of skills, including confidential listening, interest exploration, brainstorming, and other skills familiar to mediators.

Despite drawing on similar toolkits, how are the roles of the ombuds and the mediator both different and complementary? Join Chuck Doran, mediator and organizational ombuds, to discuss the ombuds function and what a mediator might want to know about exploring this unique role.